FAQ – Fitness GYM Gears
Welcome to the FAQ page of Fitness GYM Gears!
We’re here to answer your common questions about our products, shipping, returns, and warranties.
With over 8 years of experience in providing high-quality fitness equipment for sale, we want to ensure you have all the information you need.
General Questions
1. What types of fitness equipment do you offer?
We offer a wide range of fitness equipment, including:
- Exercise Bikes
- Treadmills
- Dumbbells
- Kettlebells
- Weight Sets / Barbell Sets
- Other Gym Equipment
2. How can I contact customer service?
You can reach our customer service team via:
- Email: sales@fitnessgymgears.com
- Phone: +xxxxxxxxxxxxxxxxxxxxx
3. Do you offer product warranties?
Yes! Most of our products come with a manufacturer’s warranty.
Please check the product description for specific warranty details.
Shipping Questions
4. How much does shipping cost?
We offer free shipping on orders over £250 or $300.
For orders below this threshold, shipping costs will be calculated at checkout based on weight and destination.
5. How long will it take to receive my order?
Most orders ship within 1-3 business days and are typically delivered within:
- 5-10 business days for domestic orders
- 7-14 business days for international orders
6. What shipping carriers do you use?
We ship using various carriers depending on the size of the order:
- Smaller items: UPS, FedEx, or USPS
- Larger items (e.g., treadmills, home gyms): LTL freight carriers
7. Will I receive tracking information for my order?
Yes! Once your order has shipped, you will receive an email with tracking information so you can monitor your shipment.
Returns Questions
8. What is your return policy?
You can return items within 30 days of delivery if they are unused and in their original packaging.
Please contact us to initiate a return.
9. Are there any items that cannot be returned?
Yes, certain items are non-returnable:
- Used or damaged products
- Items without original packaging
- Gift cards and downloadable software
10. How do I initiate a return?
To initiate a return:
- Contact our customer service team at sales@fitnessgymgears.com.
- Provide your order number and reason for the return.
- Follow the instructions provided by our team.
Refund Questions
11. When will I receive my refund?
Once we receive your returned item and confirm it meets our return policy conditions, we will process your refund within 5-10 business days.
12. Will I incur any shipping charges when returning an item?
You are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
Warranty Questions
13. How do I claim a warranty on my product?
To claim a warranty:
- Contact our customer service team with your order number.
- Provide details about the issue.
- We will guide you through the warranty claim process.
14. What does the warranty cover?
Warranties typically cover defects in materials and workmanship under normal use conditions.
Specific coverage details can be found in the product description or warranty documentation.
Additional Questions
15. Can I change or cancel my order after placing it?
You can cancel your order within 48 hours without any charge.
After that period, a small fee may apply depending on the status of your order.
16. Do you ship internationally?
Yes! We ship to various countries from our distribution centers in Texas, USA; Verona, Italy; and London, UK.
Please check our website for specific international shipping options.
17. What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 3 days of delivery with photos and details about the damage so we can assist you promptly.
18. Do you offer combined shipping for multiple items?
Yes! We do offer combined shipping for multiple items to save you on shipping costs.
19. Is sales tax applied to my order?
Sales tax is applied based on your location and applicable laws.
You will see any applicable taxes during checkout before finalizing your purchase.
20. Where can I find more information about specific products?
For detailed information about specific products, including specifications and features, please visit the product pages on our website. Thank you for visiting the FAQ page at Fitness GYM Gears!
If you have any other questions or need further assistance, feel free to reach out to us anytime!